For Walmart Affiliate products, please follow the below policy for returns and refunds. For digital products bought on Just Pawsome Pets, we do not offer any refunds.
We reserves the right to limit or decline returns or exchanges regardless of whether the customer has a receipt. All returns without a receipt are subject to a refund-verification process. Refunds issued for lost items, wrong/incorrect items returned or suspected fraudulent activity are subject to recharge if Walmart or the seller can verify delivery or frequent abuse. All decisions regarding returns are subject to applicable laws. The store manager retains final authority to accept or decline any item that is eligible for return. Under no circumstance may a store manager accept return of an ineligible item. Store managers may always, at their discretion, refuse return of an item they deem to present a potential health or safety risk to any individual.
Walmart also reserves the right to close Walmart.com accounts, or to cancel or refuse orders or returns or refunds for violations or abuse of our returns policy, or any fraudulent activities relating to returns.
Below are exceptions to the general 90-day rule. All the exceptions listed below require the merchandise be returned with a receipt.
Your item may have additional return restrictions &/or special instructions as follows:
- Marketplace items (most items are returnable within 30 days)
- Luxury products & wireless phones (most items are returnable within 14 days)
- Hazardous materials (e.g., items with lithium-ion batteries, household chemicals, fuel, corrosive materials, aerosols, etc.) may have mailback restrictions
- Items that include a battery (e.g., items such as tools, drills, lawn equipment, laptops, etc.) must contain the original battery
- Marketplace items that include a rechargeable battery may not be returnable to a store. (Please see additional details in the Returning items sold by Marketplace sellers section below).
- Freight/oversize/heavy items are not returnable to stores
- Items that require assembly (e.g., indoor/outdoor furniture, grills, bicycles, etc.) must be fully disassembled & re-packaged prior to returning to a store or FedEx location (FedEx may decline service for unpackaged assembled items)
- Items shipped to non-contiguous US States & Territories may have mailback restrictions
- Unopened tobacco & alcohol products can only be returned to the original store of purchase
- NOTE: Items that require age verification via a valid government-issued ID such as alcohol may have a refund delay of up to 10 business days if Walmart is unable to verify age or the customer is unable to receive their delivery.
Receipt-required items:
Must be returned within two days with a receipt to obtain a refund or exchange:
Major appliances (e.g., full-size refrigerators, freezers, dishwashers, oven ranges, cooktops, furnaces, trash compactors, wall ovens, washing machines & dryers, range hoods, ice makers, etc.) are returnable for a full refund within two days of accepted delivery.
- Unopened, uninstalled & undamaged major appliances in original, factory-sealed packaging are returnable up to 30 days after delivery.
- For support on opened &/or installed appliances past the two-day return window, please refer to the manufacturer’s warranty.
- Returns of major appliances sold on Walmart’s Marketplace may be subject to up to a 20% restocking fee
- Major appliance returns are not accepted in stores
- Please start your return in the Walmart app or go to Walmart.com/Returns
NOTE: Small appliances, dorm-size & wine refrigerators are returnable up to 90 days if sold in-store or when fulfilled by Walmart. Small appliances, dorm-size & wine refrigerators sold on Walmart’s Marketplace are returnable within 30 days of delivery. (Please see additional details in the Major Appliances Purchase & Returns Guide section below).
Must be returned within 14 days with a receipt to obtain a refund or exchange:
- Prepaid wireless cellular phones may be returned in undamaged condition to any store.
- Most postpaid (contract) cellular phones may only be returned to the original store of purchase in undamaged condition. Other contractually specified requirements may apply.
- Opened or used unlocked wireless phones may only be exchanged for another item of equal or greater value when returned with a receipt.
Must be returned within 30 days with a receipt to obtain a refund or exchange:
- Most consumer electronics, including but not limited to: Verizon postpaid (contract) cellular phones, camcorders, digital cameras, digital music players, e-readers, tablets, laptops, PCs, televisions, portable video players, video game hardware, GPS units, audio systems, hoverboards, electric bicycles, electric scooters & radio-controlled vehicles.
- PC components (e.g., motherboards, RAM, graphics cards) must be returned with a receipt within 30 days, in original packaging. After 30 days, contact manufacturer for warranty assistance.
- Open, used drones are exchange-only within 30 days. New, unused drones can be returned for a full refund.
- Walmart Protection Plans & AppleCare+ can be returned or canceled within 30 days of purchase. Learn how to cancel a Walmart Protection Plan or AppleCare+. (Walmart.com/cp/product-care-plan/6993429)
- Cooling & heating (e.g., air conditioners, heaters, air purifiers, humidifiers, dehumidifiers, fans, indoor fireplaces, etc.) can be returned within 30 days. Please drain gasoline or other flammable materials prior to returning. Do not remove freon from A/C units.
- Vacuums & Floorcare (e.g., vacuum cleaners, robotic vacuum cleaners, carpet cleaners, steam cleaners, vacuum attachments, etc.) can be returned within 30 days.
- Most Marketplace items.
Must be returned within 60 days, with a receipt, to obtain a refund or exchange:
- Prescription glasses
- Prescription contacts
- Hearing aids
Must be returned within 90 days, with a receipt, to obtain a refund or exchange:
- Fresh guarantee: Receive a refund on produce, fresh flowers, meat, bakery, deli, dairy & frozen* items with a receipt. Start a return on the Walmart app, online at Walmart.com/Returns, or in your account on Business.Walmart.com. Some items may not be returnable but may be refundable.
- Not 100% satisfied with a Walmart private-brand item? We’ll replace it or refund your money. All you need is the package.
- *Note: Perishable online orders cannot be returned by mail. To receive a refund, go to Walmart.com or the app to start the return.
- Tires: New tires that have not been mounted or installed are returnable within 90 days to any store with an Auto Care Center. Stores without an Auto Care Center cannot accept tire returns.
- 90-day automotive battery guarantee: Money-back refund or exchange to original purchaser if battery tests bad within 90 days. After 90 days, the original purchaser can only exchange the battery per the warranty terms.
- Photo prints, personalized items & photo products (e.g., blankets, mugs, calendars): Return to a Walmart store within 90 days or contact us at Walmart.com/Help. Please do not return by mail.
- Home & garden equipment: Returnable within 90 days. Please drain gasoline or other flammable materials prior to returning. These include lawn mowers, line trimmers, hedge trimmers, chainsaws, compressors & pressure washers. If applicable, product must contain the original rechargeable battery. For Walmart.com items, please check the item page to confirm it is returnable by mail.
- Funeral products (e.g., caskets, coffins): Can be exchanged within 90 days if damaged or defective & unused. New or used items are nonrefundable unless the return is due to manufacturer defect or damaged.
- Toilets, toilet bowls & urinals: Are returnable within 90 days, if uninstalled & unused & includes original packaging. New, damaged, or defective toilets, toilet bowls & urinals are returnable.
- Walmart+ Membership may be refunded before it is activated within 90 days.
Must be returned within one year, with a receipt, to obtain a refund or exchange:
- All perennials, trees & shrubs.
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